1. General - Scope
1.1 The following terms and conditions apply to all business relationships
between the customer and Hetzner Online AG, following named as “us”. The
governing law is that which was valid when the contract was put into effect.
1.2 Dissenting, conflicting or additional customer terms and conditions, even if
acknowledged, are not part of the contract unless their validity is expressly
agreed upon.
1.3 The various top-level domains (“domain suffixes”) are administered by a
multitude of different, mostly national, organisations.
Each of these organisations allocating domains has different terms and
conditions for registration and administration of top-level domains, their
respective sub-level domains and the procedures for domain disputes. As far as
domains concern the contract, following additional terms and conditions apply:
http://www.hetzner.de/en/hosting/legal/bedingungen.
2. Conclusion of the contract
2.1 Our offers are subject to change. We reserve the right to make technical and
other changes within reason.
2.2 Upon ordering, the customer is bound to the tentative offer. We will confirm
the receipt of the customer's order immediately. The confirmation is not
contractually binding. The confirmation and acceptance of the contract may be
incorporated together.
2.3 We are entitled to accept the offer of a contract (the order) within a
period of 5 working days after receipt. We are also entitled to reject the order
after examining the reliability of the customer.
3. Scope of services
3.1 As far as the subject of the contractual relationship is concerned regarding
the registration of domain names, we conduct the procurement of the desired
domain only. For the actual allocation of the domain name, the customer can only
expect it if this is confirmed by us. We do not have any influence over the
allocation of the domain. A liability and warranty for the actual allocation of
ordered domain names is therefore excluded.
3.2 We guarantee an annual average of 99% network availability for the
infrastructure of our computer center. If the security of the power supply
network or the maintenance of network integrity is in jeopardy, we can
temporarily restrict access to the service as required.
3.3 The services offered are those valid at the time of the order based on the
offer information, the order form and the applicable monthly special offers.
3.4 If the customer wishes to be registered with search engines (online search
engines of Internet content), we are only responsible for mediation. The
operators of the search engines are solely responsible for the date and time of
the admission to the search engine.
3.5 Technical limitations are regulated by the System Policies, which can
be accessed or requested from
http://www.hetzner.de/en/hosting/legal/system-policies.
3.6 Technical support services are not included in the offers. If needed or
desired the user will be charged separately. The effective prices are available
at any time at http://www.hetzner.de.
4. Data integrity
4.1 Where data is transmitted to us, the customer is to back up their data
regularly. The server will be backed up regularly by us when this is part of the
offer. In the case of data loss, the customer must transfer the respective
databases to us again free of charge.
4.2 The customer is obliged to carry out a complete data backup before any
changes are made.
4.3 The customer will receive an user ID and password for security purposes.
This must be kept confidential. The client will be held liable for any
malpractice resulting from the unauthorized use of the password. If the customer
becomes aware that unauthorized third parties know the password, they have to
inform us without delay. If the customer is at fault for third-party password
abuse, the customer will be liable for all user fees and damages. In suspicious
cases the client is able to request a new password, which we then send on to the
clients.
5. Privacy
5.1 Our data protection practise conforms to the Federal Data Protection Act
(BDSG) as well as the German Teleservices Act (TMG).
5.2 Personal data of customers will only be collected and used, if they are
required for the creation, content arrangement or modification of the
contractual relationship. The client is obligated to update these data in its
online administrations area.
5.3 The client’s Email address will only be used for information on orders, for
invoices and – provided that the client does not object – for customer care as
well as for our newsletter, if the client so wishes.
5.4 We do not give any personal client information to third parties, with the
exception of our service partners as far as they are required to determine the
remuneration and settlement with the customer.
5.5 The client has the right to information and a right to amend, to suspend or
to delete his saved information. If deletion conflicts with a legal or
contractual duty to save information, or other legal grounds, the information
will be made inaccessible.
6. Published Content
6.1 It is the customer's responsibility to identify the Internet content as
their own or as third-party content. The customer's full name and address must
be present. Further obligations may result from the provisions of the
Telecommunications Act and Teleservices Act. The customer is obliged to examine
these provisions and to comply with them.
6.2 The client undertakes not to publish content that may violate the rights of
third parties or otherwise violate the law. The placement of erotic,
pornographic, extremist material or material not deemed in good taste is not
permitted. We are entitled to block access to the account of any customer who
violates this.
The same applies in the event that the customer publishes content which is
capable of violating the rights of individuals or groups of people, or that
insults or denigrates these people. This applies even without an actual legal
claim. We are not obligated to review our customers' content.
6.3 The sending of spam mail is forbidden. This includes in particular the
sending of illegal, unsolicited advertising to third parties. With regards to
the sending of Emails, it is forbidden to provide false sender information or to
conceal the identity of the sender by other means. We are entitled to block the
access if it is not respected.
7. Liability
7.1 For direct damages, secondary damages or lost profits due to technical
problems and disturbances within the Internet that are not in our sphere of
influence, we assume no liability.
7.2 With regards to contractors, we are not liable for minor negligence of
contractual obligations. This does not apply to all cases of personal injury and
is in accordance with the product liability law.
For indirect damages and loss of profits, we are liable only in cases of
intentional or gross negligence. In this case we are liable only for the
contract-typical predictable damage, a maximum of 100% of the annually fee.
7.3 If the customer’s web content is in violation of paragraph 6 of obligations,
particularly in violation of legal prohibitions or morality, they shall be
liable to us for all of the resulting direct and indirect damages, including
property damage.
In addition, the customer agrees to free us from all claims by third parties –
no matter which kind – that may result from illegal internet content. The
exemption obligation includes liability for all legal defence costs (e.g. court
and attorneys' fees).
8. Terms of payment
8.1 The current valid prices are accessible at any time at
http://www.hetzner.de.
8.2 Depending on the contractual agreement, a monthly, quarterly or annual
account will be issued. Monthly payments are conducted solely by issuing a debit
authorization. All other payments are carried out through issuing an invoice.
Payment is due immediately upon receiving the invoice.
8.3 We are entitled without warning to deduct default interest on all overdue
payments as indicated on the invoices.
If the client is a consumer/end-user, the amount of interest charged will be 5
percentage points above the base rate. If the client is a contractor/business,
the interest charged will be 8 percentage points above the base rate.
8.4 We are also entitled, in case of default payments, to block the internet
presence of the customer and to block all other functions.
8.5 The acceptance of checks is only for processing.
8.6 Invoices are sent by Email as attachments, on request with qualified
signature. To receive invoices by ordinary post we are entitled to charge a
reasonable service fee. For retrospective changes to invoices, which come about
due to no fault of ours, we are entitled to charge a reasonable service fee.
9. Contract duration/cancellation/place of execution
9.1 Where not otherwise contractually agreed, the contracts are in place for an
indefinite period of time.
9.2 The contract is cancellable without giving reasons by both parties at any
time during a period of 30 days to the end of the month, but at the earliest on
expiry of the minimum contract period stipulated in the contract. A cancellation
can only be done in writing by letter, fax or via the secure online
administrations area, provided this option is available.
9.3 We are also entitled to terminate the contractual relationship for good
cause without notice. One important reason for termination would be in the case
of two consecutive months that the customer did not pay a substantial part of
the compensation owed. Another important reason, among others, can also be that
the customer contravenes or ignores warnings about infringement of the
requirements of section 6.
Another important reason, that can result in block or determination without
notice, may be that the customer uses content, which affects the performance or
the safety of the server.
9.4 The place of business for all services under this contract is Gunzenhausen,
Germany. Jurisdiction for all disputes arising from this contract is for the
relevant local Gunzenhausen court if the customer is a contractor, a legal
entity of public law, or public legal special fund.
The same applies if the customer does not have general jurisdiction in Germany
or when the domicile or habitual residence at the time of the action is not
known. We are also entitled to take legal action in the country of residence of
the customer.
9.5 If the client intends to devolve his contractual rights to another person,
he requires our consent. Devolution of contractual rights can only be done in
writing by letter, fax or via the secure online administrations area, provided
this option is available. When devolution is carried out by letter or fax, the
previous and the new contract partners must both provide a signature.
10. Rules for reseller
10.1 The customer is entitled to third-party contractual rights using the
internet presence provided to him by us. In this case, the client still remains
the sole contractor. The client is committed to all the terms of the contract,
arising from the terms and conditions as well as from our order forms, passing
these on to all third parties and obliging them to comply with the terms. This
also applies to the requirements in section 1.3 of these terms and conditions.
10.2 When changes need to be made regarding the participation acts of third
parties, the customer is obligated to cooperate. The customer will provide us
with the third party's address and contact details on request. We are entitled,
in the case of changes, to contact third parties directly to demand their
written agreement to the changes.
10.3 The customer is responsible for all third party contractual violations. The
customer is financially liable to us for all damages resulting from third party
violations. In addition, we are exempt from liability for all claims which may
arise from third parties and others.
11. Cancellation terms
11.1 Right of withdrawal
You can revoke your contractual statement, without stating reasons, in written
format (E.g. by letter, fax or Email) within 2 weeks. The period begins on
receipt of this instruction in written format, however not before the conclusion
of the contract and also not before the fulfilment of our information duties
according to § 312 c clause 2 of the German Civil Code (BGB) in conjunction with
§ 1 clause 1,2 and 4 of the German Civil Code’s Information By-law (BGB-InfoV)
as well as our duties according § 312 clause 1, 1 BGB in conjunction with § 3
BGB-InfoV.
Ensuring the revocation period depends on the timely sending of the revocation.
The revocation should be addressed to: Hetzner Online AG, Management Board
Martin Hetzner, Stuttgarter St. 1, 91710 Gunzenhausen, Germany.
11.2 Consequences of withdrawal
In the event of a valid revocation of this agreement each party shall return to
the respective other party the benefits received.
Your right of withdrawal expires prematurely, if the contract is completely
fulfilled by both parties at your specific request, before you have practiced
your right of withdrawal.
Obligations regarding refunds must be fulfilled within 30 days. The period
begins for you on sending your revocation, for us upon receipt thereof.
12. Queries and complaints
Queries and complaints should be addressed to Hetzner Online AG, Management
Board Martin Hetzner, Stuttgarter St. 1, 91710 Gunzenhausen, Germany.
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Status: 10 September 2009
